WHEN WILL YOU SHIP MY ITEMS?
99% of orders leave the warehouse within 2-5 days of payment.
WHEN WILL I RECEIVE MY ITEM(S)?
Most items are delivered within 2-3 weeks. Please contact us if you have not received your item within 30 days.
WHERE ARE MY ITEMS SHIPPED FROM?
We partner with various domestic and international suppliers with a network of warehouses across the globe. Our warehouse locations are in North America and Asia Pacific. Popular items are stocked domestically, while newer items are shipped from overseas.
I ORDERED MULTIPLE ITEMS, WHY DID I ONLY RECEIVE ONE?
Often, when you order multiple items different distribution channels are being utilized. As such, many times each item will be shipped separately. Please don’t panic if you do not receive all of your items at once. We thank you kindly for your patience and understanding. 🙂
HOW SECURE IS MY PERSONAL INFORMATION?
We adhere to the highest industry standards to protect your personal information.
While many retail sites only protect their checkout page, our entire site makes use of SSL (secure socket layer technology) with an industry standard 256-bit encryption technology. This is the same level of encryption used by large banks to keep your information secure.
All payments are processed by a third-party payment provider. Your credit card information is only used to complete your requested transaction and is not subsequently stored on our servers.
I PLACED AN ORDER BUT I DIDN’T RECEIVE A CONFIRMATION EMAIL…WHAT’S GOING ON?
Kindly check your SPAM folder to see if your confirmation email was sent there. You can also contact our support team and they will be able to assist you further. Your patience and cooperation in working with us is much appreciated.
IF THERE’S A PROBLEM, CAN I HAVE A REFUND?
If an item does not arrive or has a manufacturing defect, and your payment is eligible, we will reimburse the full cost of eligible purchases paid including shipping costs. All we require on your part is to ship us back the product on your own expenses.